Privacy Policy

Last Updated: 2026-08-21

Privacy at a Glance

  • What we collect: Identity, payment, and technical data to manage your account.
  • Why we collect it: To process transactions, verify your age, and prevent fraud.
  • Who sees it: Our internal team and trusted service partners (payment/KYC providers).
  • How long we keep it: For the life of your account and as required by PH laws.
  • Your control: You can request access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how we collect, use, and protect the information of users accessing our platform in the Philippines. By using our services, you agree to the practices described here.

This policy applies exclusively to our platform. It does not extend to third-party websites, external links, or services that you may visit after leaving our site. We encourage you to review the privacy policies of any external provider you interact with.

2. Personal Information We Collect

We collect information necessary to provide a secure and legal gaming environment. This is grouped as follows:

Account & Identity Username, email address, and date of birth to establish your account and verify legal age.
Verification Documents Government-issued IDs provided during KYC processes to prevent identity theft and fraud.
Payment Data Details required by our partner payment providers to process deposits and withdrawals securely.
Gaming Activity Transaction history, game preferences, and wagering patterns to monitor for responsible gaming.
Technical Data IP address, browser type, device ID, and operating system to optimize site performance and security.
Support Records Communications sent to our team via support channels to resolve your queries and technical issues.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from you: When you register, update your profile, or contact support.
  • Automatically: Through cookies and server logs when you navigate our website.
  • Partner Providers: Information from our trusted service providers, such as payment processors and identity verification services.

4. Why We Use Data

Your data is used strictly for the following purposes:

  • Account Management: Maintaining your profile and ensuring secure access to your funds.
  • Financial Processing: Facilitating deposits and withdrawals through our approved payment gateways.
  • Security & Compliance: Verifying identity and age, detecting multi-accounting, and preventing fraudulent activity.
  • Service Optimization: Personalizing the user interface and improving the overall gaming experience.
  • Legal Obligations: Meeting regulatory requirements for gambling operators within the Philippines.
  • Marketing: Sending promotional updates only if you have explicitly opted in to receive them.

5. When We Share Data

We do not sell your personal data to third parties. We only share information when necessary:

  • Service Providers: With our partner payment processors, KYC verification agencies, and technical infrastructure providers.
  • Legal Requirements: To relevant authorities if required by applicable law to prevent crime or comply with a legal mandate.

6. How We Protect Data

We employ industry-standard security measures to safeguard your information:

  • Encryption: Data is encrypted during transit using secure protocols.
  • Access Control: Internal access to sensitive data is strictly limited to authorized personnel only.
  • Isolation: Payment information is handled via secure, isolated systems managed by payment partners.
  • Monitoring: Continuous monitoring of our systems to detect and mitigate potential threats.

7. Cookies and Tracking

We use cookies to enhance your experience, remember your preferences, and ensure site security. For a detailed explanation of the types of cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

You have several rights regarding your personal data, which you can exercise by contacting our support team via the channels available on this site:

  • Access & Correction: Request a copy of your data or correct inaccurate information.
  • Deletion & Portability: Request the erasure of your data or its transfer to another service.
  • Objection & Consent: Withdraw your consent for marketing or object to specific data processing.

Important Note: Even if you request account closure, we are legally required to retain certain records for the period mandated by gambling and anti-money laundering rules in the Philippines.

9. How Long We Retain Data

We retain your personal information only as long as your account remains active or as necessary to provide our services. Once an account is closed, data is kept only for the duration required by applicable law in the Philippines to satisfy regulatory and legal obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be closed immediately and any remaining funds will be handled in accordance with our terms.

Parents or guardians who believe a minor is using our platform are encouraged to report the account through our support channels.

11. Cross-Border Transfers

To ensure the best service, some of our technical and verification providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to maintain the privacy and security of your data regardless of where it is processed.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through our official support channels. You can find all available contact methods on our Support Page.